Please visit our Swim City Policies for information about our No Cry policy, Supervision of children policy, Missed lessons policy, and Photography during lessons policy.
What are your payment options?
Direct Debit is our payment method. This will be a fortnightly payment coming out on Mondays. The amount will depend on how many are attending the program and at which level.
If your child receives external funding please contact the office to discuss.
What should my child wear in the pool?
All preschoolers and school age children must wear a swim cap and fitted goggles.
Girls need to wear one-piece fitting togs.
Boys need to wear fitted swimwear.
Will I have the same instructor?
We can't guarantee your instructor will stay the same each term.
How do I book for the next term?
We use a roll-over booking system. This means your child will be rolled over into the same class for the next term.
What if my child progresses?
You can review your child's progress in our online portal.
When your child is ready to progress, you will receive an email notification to let you know.
What if my child isn't progressing?
Every child learns at a different pace, and some children can take longer to master the skills needed to progress to the next level.
If you are concerned about your child’s progression, please let our office staff know. We'll follow up with the relevant instructor and then get in touch with you, doing our best to ensure your child keeps developing their swimming skills.
Do I need to get in the pool with my child?
For all Aquatots level classes a parent/caregiver will need to be in the pool.
These classes also teach you how to support your child in getting comfortable in the water, and how both of you can work to be safe around water.
Can we take a break for a term?
Let the Swim City office know if you would like a term off.
When you're ready to book in again, please contact us during the final week of the current term. We can't guarantee you'll be offered the same time or space.
Do you offer discounts?
When booking three or more family members into the programme, we offer a 50% discount**. This will be applied to the lowest priced booking.
We also offer a discounted price on the holiday intensive programme when you book for both full weeks.
**This cannot be used in conjunction with any other subsidy or funding.