What are your payment options?

Direct Debit is our payment method. This will be a fortnightly payment coming out on Mondays. The amount will depend on how many are attending the program and at which level.

If your child receives external funding please contact the office to discuss.

How do I book for the next term?

Bookings are continuous. Payments will be suspended during holiday breaks and for public holidays.

If you do not want your booking to continue for the next term, please get in touch with us.

What if my child progresses to the next class?

You can review your child's progress in our online portal.

When your child is ready to progress, you will receive an email notification to let you know.

What if my child isn't progressing?

Every child learns at a different pace, and some children can take longer to master the skills needed to progress to the next level.

If you are concerned about your child’s progression, please let our office staff know. We'll follow up with the relevant instructor and then get in touch with you, doing our best to ensure your child keeps developing their swimming skills.

Will I have the same instructor?

We can't guarantee your instructor will stay the same each term.

What should my child wear in the pool?

All preschoolers and school age children must wear a swim cap and fitted goggles.

Girls need to wear one-piece fitting togs.

Boys need to wear fitted swimwear.

Do I need to get in the pool with my child?

For all Aquatots level classes a parent/caregiver will need to be in the pool.

These classes also teach you how to support your child in getting comfortable in the water, and how both of you can work to be safe around water.

Do you offer discounts?

When booking three or more family members into the programme, we offer a 50% discount**. This will be applied to the lowest priced booking.

We also offer a discounted price on the holiday intensive programme when you book for both full weeks.

**This cannot be used in conjunction with any other subsidy or funding.